Shipping Policy

Shipping origin and carrier

All products are shipped from Japan by Japan Post. Every parcel is sent with a tracking number, which we email to you as soon as the parcel is handed over.

Handling time

Orders are packed and handed to the carrier within 3 business days. We do not ship on Japanese public holidays. If an item is temporarily out of stock we will email you before shipping, and you may cancel for a full refund at that point.

Estimated delivery times

Asia: 5-10 days / Oceania: 7-14 days / North America: 7-14 days / Other regions: 10-21 days

These estimates apply after shipment. They are estimates given by the carrier, not guarantees. Customs clearance, weather, and local delivery conditions can extend them.

Import duties and taxes

Import duties, import taxes, and customs fees charged by the destination country are the responsibility of the recipient. The amount depends on the destination country's rules, and we cannot calculate, pay, or refund these charges. They are collected by your local customs authority or carrier, not by us, and they are separate from the price you paid here.

If you are unsure what your country charges on food parcels from Japan, please check with your local customs authority before ordering.

If a parcel is refused or duties go unpaid

If a parcel is refused at delivery, or if the required duties are not paid and the parcel is returned or disposed of by customs, whether the price of the goods can be refunded depends on the circumstances. We decide this case by case — see our Refund Policy.

In every such case the international postage is not refundable, because it has already been spent. If you would like a returned parcel sent out again, the cost of reshipping is payable by you.

Food import rules in your country

Some countries restrict or prohibit the import of food, including items containing wheat, sesame, or seaweed. It is the buyer's responsibility to confirm that these products may be imported into the destination country. If a parcel is held or destroyed by customs for this reason, refunds are handled under our Refund Policy, and the postage is not refundable.

Every product page lists its full ingredients and allergens so that you can check before ordering.

Delivery address

Please enter your address exactly as your local post office expects it, including any apartment or unit number. We ship to the address given at checkout and cannot change it once the parcel has left Japan. If a parcel goes missing because the address was incomplete or incorrect, refunds are handled under our Refund Policy, and the postage is not refundable.

Damage and loss in transit

Rice crackers are fragile, so every box is packed with cushioning. If your parcel arrives damaged, email us within 7 days of delivery with photographs of the outer box and the contents, and we will arrange a replacement or refund.

If tracking shows no movement for an extended period, contact us and we will open an enquiry with the carrier. Compensation for lost parcels is limited to the amount covered by the postal service used.

Countries and regions we cannot ship to

We do not ship to the following countries and regions. The reason for each is shown below.

• United States — US import regulations for food require advance filing on every shipment.
• United Kingdom — UK VAT registration is required of overseas sellers.
• Thailand — All imports are taxable regardless of value as of January 2026.
• European Union (27 countries) — EU VAT registration is required of overseas sellers.
• Mainland China, Hong Kong and Macao — We do not currently ship to these destinations.

We can ship to countries and regions not listed above. Countries we cannot ship to will not appear as choices on the checkout page.