Refund Policy

This policy sets the return and refund conditions for products purchased from Phase Bravo.

Items that cannot be returned

Because the products are food, we do not accept returns or exchanges for customer convenience unless the product is defective.

Defective products

We will respond when there is a defect attributable to our store, such as damage, an expired best-before date, or delivery of a product different from the order.

Contact deadline and method

Please contact phase-bravo@liverey.com within 7 days after delivery and attach photos showing the condition of the product. We may not be able to respond after this deadline.

Refund method

If a refund is approved, it will be made through Stripe to the card used for payment. The timing of the refund appearing on your statement depends on the card issuer.

Customs holds or returns

If the product is held or returned because of destination-country customs procedures, unpaid import duties or taxes, or circumstances attributable to the recipient, we will review the situation before deciding whether the product price can be refunded. Shipping fees are not refundable.